ISO Workshop
Share |

During this four-day comprehensive workshop, you will…

  • Write your company's Quality Manual

  • Prepare and document support procedures according to ISO standard requirements and your company’s existing policies

  • Receive templates to create auditable records required by the ISO standards

  • Understand the audit and certification process in order to help your company achieve ISO certification

  • Be audit ready within 3-6 months

  • Receive tips for getting your company on board and excited about implementing ISO 20252/26362

Part 1 - Pre-Workshop Webinar:

Part 2 - Four-Day Workshop in Port Jefferson, New York (approx. 50 miles east of New York City)

Hosted at the offices of CASRO, this workshop will provide a
detailed review of the ISO standard. Our presenters will define and discuss the documentation needed to develop a research process management system that complies with the ISO 20252:2012 standard and you will begin to write key parts of this documentation.

You can expect hands-on assistance with completing your ISO documentation, consultation on company-specific ISO implementation issues, audit and certification issues, and assistance with completion of documents required by CIRQ to proceed with an audit.


At the conclusion of the workshop, you should have approximately 70% of your Quality Manual for ISO certification completed
; and have identified the balance of the manual and supporting procedures, etc. needed to complete all of your documentation. Following the workshop your company should be ready for audit within 3-6 months.


Cathy Kneidl, Training and Auditing Advisor, CASRO Institute for Research Quality

Cathy is a consultant with 35 years in the marketing research industry and four years of ISO consulting. She served as Group Vice President of Maritz Research, where she was responsible for global strategic planning and product development, as well as the company’s ISO 9001 quality management system, prior to joining CIRQ.

Peter Milla, Technical Advisor, CASRO Institute for Research Quality
Peter is a consultant specializing in information technology and market research with specific expertise in Internet, mobile and healthcare market research. He is also an expert in privacy, regulation, security and quality. Previously, Peter was CIO at Survey Sampling International and CIO at Harris Interactive. Peter has assumed leadership roles in several industry association workgroups and committees in the areas of technology, government affairs, ISO (quality standards) and Internet research. He is also the lead CASRO and ANSI representative to the ISO workgroups for standards relating to quality in market research (ISO 20252 and ISO 26362). Peter also serves as a Fellow of the Ponemon Institute.

Hear From Attendees of a Previous Workshop

Community Search
Member Log In

Latest News
Website Underwriters